Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website or place an order.
When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view, the products you interact with, and how you arrived at our site. We refer to this as "Device Information".
We collect Device Information using cookies (data files placed on your device), log files (which track actions on the site including IP address, browser type, and timestamps), and web beacons or pixels (which record browsing behaviour).
When you make a purchase, we collect information necessary to process your order, including your name, billing and shipping addresses, payment details, email address, and phone number. We refer to this as "Order Information".
We use Order Information to process payments and fulfil orders placed through our website, arrange shipping, provide order confirmations and invoices, communicate with you about your order, and screen orders for potential fraud.
We use Device Information to improve and optimise our website, assess the effectiveness of our marketing campaigns, detect fraud, and deliver relevant content and advertisements.
We share your information with third-party services that help us operate our website and business. This includes analytics providers such as Google Analytics, which help us understand how visitors use our site.
We may also share information with advertising platforms such as Meta Platforms (Facebook/Instagram) through the Meta Pixel and Conversions API for ad targeting and performance measurement.
We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
We may use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you.
You can opt out of targeted advertising through your Facebook ad settings, Google ad settings, or through the Network Advertising Initiative (NAI) opt-out page.
You have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the details below.
If you are a resident of the EEA, UK, or a region with similar data protection laws, you have additional rights under applicable data protection legislation, including the right to data portability and the right to object to processing.
When you place an order, we retain your Order Information for our records unless and until you request that we delete it. This allows us to process any future enquiries, returns, or issues related to your order.
You may request deletion of your personal data at any time by contacting us at hello@wallloom.com.
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. By continuing to use our website, you consent to our use of cookies.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Please note that we do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser.
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information.
If you have any questions about this Privacy Policy or would like to make a request regarding your personal data, please contact us at hello@wallloom.com.